Rico GroupTechnical Courier Services | IT & Equipment | Rico Logistics

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Technical Courier Services

Rico Logistics’ Field Engineering division provides fast and reliable technical couriers throughout the UK. Our team of couriers have the knowledge and experience to provide a managed technology service for a full range of IT and technology equipment in any industry.

Technical Couriers & Engineers

Whether you have an issue that can be resolved remotely, by one of our technical engineers providing you with the correct instruction, or an issue that requires an engineer or technician to come to your site via our technical courier service, our personnel will work until the problem has been fixed. 

Our in house technical courier services team provide assistance and guidance at all levels. With 47 forward stock locations across the UK and Ireland, supported by the Rico Same Day Courier service, we can provide a 4, 6 or 8-hour response and fix times. We’re here for when you need us.

Technical Courier Services Include

Rico Logistics has a huge range of specific technical courier services that are provided by our trained and experienced team of couriers and engineers. These include:

Technical Exchange

  • Provides scripted replacement of failed hardware
  • Cost efficient alternative to onsite repair
  • Able to support a vast range of equipment
  • Distribution and return of products to central warehouse or repair partner via our technical courier service team

Break/Fix Repair

  • Troubleshooting, diagnosis and intrusive repairs
  • Trained on a wide range of equipment and customer requirements
  • Repair activities lasting 30 minutes to several hours
  • Spare parts distributed through the Rico PUDO & FSL network

Other services

  • Cleaning and testing
  • Preventative Maintenance
  • “hands and eyes” support
  • Non-technical exchanges
  • Collections and deliveries via our technical courier service team

To speak with the Rico Field Engineering team regarding our technical courier services, please contact us on the number below. We look forward to hearing from you.

Sales Team: 0845 141 0121
International: +44 (0)207 979 1002
or alternatively, email us at sales@ricogroup.global