IT field engineering services for modern IT Support Desks.
Modern IT support desks are resolving the vast majority of first and second level incidents remotely but when onsite intervention is required this can create challenges in distributed organisations.
Our IT field engineering team can integrate seamlessly with existing support desks to provide on-site delivery capability and desk side support. We have extensive experience of integrating with customers incident management systems which means it can be as easy as dispatching a ticket to our queue on your own system.
Our engineers have a wide and varied experience across a range of IT equipment and solutions and are backed by our in house technical support team. All IT support engineers go through a rigorous pre-employment screening process and are CRB/DBS checked.
The list of supported equipment includes:
- Desktop PC’s
- Laptops & Notebooks
- Switches, Hubs and Routers
To speak with the Rico Field Engineering team regarding technical services, please contact us on the numbers below. We look forward to hearing from you.