In expert hands
Rico Logistics’ Technology Services division provides a wide range of field technology services throughout the UK and Europe to our customers 24/7. This includes technical couriers, break/fix, IMAC, service desk, managed technology services, projects and rollouts, deskside support, flex & agency services and so much more.
Managed Technology Services
Our managed technology services take the pressure off you. Whatever your company or organisation needs, from technical engineers available on your site at a click of a button to contracted deskside support, Rico Logistics can provide it. It reduces costs – as you don’t need to hire a member of staff – while still ensuring you have someone on hand when you need them. Rico Logistics is here to help.
Experienced Technical Support
Our experienced technical service management support teams, and our pool of technicians, work in most business sectors including retail, medical, hospitality and banking and offer services which can be tailored to suit all business requirements.
Our large pool of multi-skilled technical personnel, couriers and engineers are supported by our extensive network of forward stock locations (FSLs), PUDOs, and box and boot solutions.
Our field technology team have the resources to allow you to completely outsource your technology requirements to us through managed technology services. We are also able to provide you with personnel to augment your own resources at peak times or for projects.
Rico Logistics’ Field Technology Services provides the best possible training to guarantee the highest quality of service & engineering management support, which is, in turn, supported by leading-edge, real-time communications and IT – TRACE™, to track the progress of tickets and spare parts to ensure the highest possible standard of service delivery.
International Technology Services
In order to keep pace with ever-evolving markets, we support a wide range of equipment and technologies. Our continuous training programs ensure the highest quality of service and a commitment to get it right first time on an international scale.
Our technical field services are supported by a full logistics supply chain service which provides a robust infrastructure to a growing range of organisations across Europe, India and Australia. We currently deliver services and spare parts logistics to over 16 European countries. The Technology Services Division has integrated access to central warehousing, field stocking locations and manned PUDO’s all managed and tracked by a comprehensive in-house stock and inventory management system.
This network is supplemented by the use of a technical repair and filtration centre that currently repairs and screens a wide range of equipment and spares returned from the field.