Pick Up And Drop Off Couriers (PUDO)
Pick up and drop off couriers are available as part of our spare parts logistics service at Rico Logistics. They are designed to allow field engineers quick and easy access to goods and parts – including returns of defective or unused parts. Pick up and drop off sites are strategically placed in hundreds of locations nationwide so they’re widely available to all our customers.
PUDO Sites & Lockers
Our pick up and drop off courier service is available to Field Engineers to collect good parts and drop off (return) defective or unused parts in an efficient and cost-effective way. With secure, self-storage type points around the country, our pick up and drop off courier service is ideal for any engineers working in the field.
This service relies on our extensive network of PUDO sites or intelligent lockers, depending on the engineer’s requirements. There are two pick up and drop off options: ‘Nearest to Engineers home’ or ‘Nearest to the call’.
Nearest to Engineer’s Home
Each of Rico’s PUDO locations or lockers is, on average, no more than 5 miles from an engineer’s home. Our extensive network enables an easy and reliable way to transport parts, return defective items and pick up new goods as part of your daily routine.
The engineer collects all parts from their default ‘home’ PUDO site each morning and usually drops off his return parts at the same time. Our couriers then transport the parts via our fast and reliable logistics service.
Nearest to the Call
Alternatively, rather than picking up and dropping off near the engineer’s home, the engineer can send parts to a PUDO “nearest to the call”. If you’re working jobs across a wider area, it minimises excessive transport and allows more flexibility as a company in allocating engineers to a call out.
Both options are available within the Rico Network and can be used together if required in order to provide maximum flexibility for Rico clients.
Reliable & Fast PUDO courier service
The PUDO service offers:
- Enhanced opening hours at many locations, including some sites with Sunday opening hours
- Physically manned PUDO sites run by an Operational Manager and parts are physically handed over to an engineer for reliability and security
- Increased flexibility with PUDO locations able to handle both large and small items
- Availability to switch orders to a different receiving engineer when necessary
- SMS and email confirmation to engineers when parts are ready to collect or to confirm that there are no parts to collect
- Pre-8am delivery to PUDO sites or intelligent lockers ensures early availability of orders to engineers
We also have an intelligent locker system, alongside manned PUDO sites, for maximum efficiency and security.
Secure pin-operated storage box
This solution is less flexible for storage capacity, however, unlike manned PUDOs, they are always open, so in some cases are a more appropriate delivery/returns solution with added flexibility for engineers.
Our intelligent lockers also operate in our extensive international system. We can provide access to thousands of lockers throughout the UK, Europe, Middle East & Asia.
A fully tracked returns, reverse logistics capability is also available using Rico’s Trace software.
Interested? Contact Rico Logistics today.