Rico GroupLive PUDO status update | Rico Logistics

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Live PUDO status update

21 April 2020

A new mapping feature for Rico Logistics PUDO network

We have developed a new mapping feature for our PUDO network, with PUDO locations and changes shown in Google Maps for the convenience of our customers. Whenever changes are made, the changes will be updated to the Google map.

Please click the link below to access the Rico Logistics PUDO network map.

Recap of Changes to FSL and PUDO counter service arrangements
Customers will be served at counters on the basis of ‘one in and one out’, so that they are served individually at counters. The same protocols apply to couriers collecting parts from an FSL Where customers need to queue either inside or outside or the FSL or PUDO, we ask that they respect the 2m distance rule to other people around them, to observe social distancing measures published by the Government.

Our teams will continue to work diligently to serve customers as quickly as possible so they can continue on their business once served, but within the process listed above.

We understand that this may create some frustration on occasion as it may take longer for customers to collect or return parts to FSL and PUDO locations and we ask for your understanding and support in implementing this protocol.

Summary statement
We will continue to keep customers informed of any individual job delays through the normal channels and will issue general updates on any further impacts to front line resource as they occur.

The safety and well-being of our staff, partners, contractors and customers remains our priority during this difficult time and we will continue to work with you to preserve our services wherever possible. Further periodic updates will be issued as the situation changes.

Rico remain committed to providing our services, however, with front line resources being affected and the situation developing on a day by day basis we may not always be able to meet your expectations. We will endeavour to keep your business updated with any impact to service levels and estimated delivery times on a job by job basis. If you have specific concerns please do not hesitate to contact your Account Manager or local Branch team for further local information.