COVID – 19 SERVICE IMPACT UPDATE
16 April 2020
PUDO GENERAL UPDATES
PUDO & FSL Manchester 010
As from this weekend (19th April) and until further notice, due to the current climate (COVID 19) the Manchester warehouse will be closed every Sunday Only between 12pm and 7pm, during this time the site will operate on a call out basis so access to the site will still be possible if parts are needed.
PUDO Coventry 341
PUDO will be fully operational and accessible from tomorrow morning.
PUDO Carlisle 420
New PUDO site opening tomorrow. All delivery for site 420 will be sent to PUDO 336 Carlisle CA2 7AF.
Recap of Changes to FSL and PUDO counter service arrangements
Customers will be served at counters on the basis of ‘one in and one out’, so that they are served individually at counters. The same protocols apply to couriers collecting parts from an FSL Where customers need to queue either inside or outside or the FSL or PUDO, we ask that they respect the 2m distance rule to other people around them, to observe social distancing measures published by the Government.
Our teams will continue to work diligently to serve customers as quickly as possible so they can continue on their business once served, but within the process listed above.
We understand that this may create some frustration on occasion as it may take longer for customers to collect or return parts to FSL and PUDO locations and we ask for your understanding and support in implementing this protocol.
We will continue to keep customers informed of any individual job delays through the normal channels and will issue general updates on any further impacts to front line resource as they occur.
The safety and well-being of our staff, partners, contractors and customers remain our priority during this difficult time and we will continue to work with you to preserve our services wherever possible. Further periodic updates will be issued as the situation changes.
Rico remains committed to providing our services, however, with front line resources being affected and the situation developing on a day by day basis we may not always be able to meet your expectations. We will endeavour to keep your business updated with any impact to service levels and estimated delivery times on a job by job basis. If you have specific concerns please do not hesitate to contact your Account Manager or local Branch team for further local information.